Privacy Policy

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This privacy notice outlines how we collect, use, and protect your personal information when you interact with us.

Contact Details

For any questions or concerns, please contact us at:

  •       Email: enquiries@lucainteriors.com

What Information We Collect, Use, and Why

We collect and use the following types of personal information to provide our services, process transactions, and fulfill deliveries:

  •       Names and Contact Details

  •       Addresses

  •       Date of Birth

  •       Purchase or Account History

  •       Payment Details (including card or bank information for transfers and direct debits)

  •       Account Information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Our lawful bases for processing your data are outlined below. You have various rights under the UK General Data Protection Regulation (GDPR):

  •       Right of Access: You have the right to request copies of your personal data. There are some exemptions, but we will provide as much information as we can.

  •       Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

  •       Right to Erasure: You can request the deletion of your personal information, subject to any legal obligations to retain certain data.

  •       Right to Restriction of Processing: You can ask us to limit the processing of your personal data in certain situations.

  •       Right to Object to Processing: You can object to how we process your personal data, especially if we process it for direct marketing.

  •       Right to Data Portability: You can request that we transfer your data to another service or to you in a commonly used electronic format.

  •       Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details above. We will respond without undue delay, and in any case, within one month.

Our Lawful Bases for Collecting and Using Your Data

We rely on the following lawful bases for processing your personal data:

  •       Consent: We have your permission to collect and use your data after providing relevant information. You may withdraw your consent at any time.

Where We Get Personal Information From

We collect personal information directly from you, either through our website, during service provision, or when you contact us.

How Long We Keep Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with any legal obligations.

Who We Share Information With

We may share your personal information with:

  •       Suppliers and Service Providers who assist us in delivering products and services to you.

How to Complain

If you have concerns about how we handle your personal data, please contact us at the email provided. If you are not satisfied with our response, you may escalate the complaint to the Information Commissioner’s Office (ICO).

  •       ICO Contact Details:

       •  Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

       •  Helpline Number: 0303 123 1113

       •  Website: www.ico.org.uk/make-a-complaint

Last Updated: 9 November 2024