Terms and Conditions

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Refund and Return Policy

At Luca Interiors, we strive to ensure that all our customers are satisfied with their purchases. Please read our refund and return policy carefully to understand how returns and refunds are processed.

1. Luca Interiors as a Broker

Luca Interiors acts as an intermediary between suppliers and customers. We facilitate the sale of products from various suppliers and manufacturers, but we do not hold direct responsibility for any damage or faults caused by the products themselves. However, we are committed to offering customer support to assist with any issues.

2. Sourcing and Supplier Responsibility

All products sold by Luca Interiors are sourced from carefully selected suppliers and manufacturers. While we ensure that our partners meet high-quality standards, the responsibility for the products lies with the respective supplier or manufacturer. Luca Interiors does not manufacture the products directly but acts as a broker between consumers and suppliers.

In the event of a product fault or damage, our role is to assist you in coordinating with the supplier to resolve the issue and secure a refund or replacement, where applicable.

3. 30-Day Return Policy

If you receive a product that is faulty or damaged, you are eligible to request a return or refund within 30 days of your purchase. Please notify our customer service team at [insert contact info] as soon as possible, providing all necessary details about the issue. We will work with the supplier on your behalf to ensure a full refund or replacement, if applicable.

4. Manufacturer’s Guarantee

All of our products come with a manufacturer’s guarantee. The terms and duration of these guarantees may vary depending on the product. For specific details on the manufacturer’s guarantee for your item, please refer to the product page or contact customer service for further assistance.

5. Return Process

To initiate a return, please follow these steps:

• Contact Luca Interiors customer service within 30 days of your purchase.

• Provide your order number and photos of the fault/damage, if applicable.

• Follow the instructions provided by our team regarding shipping or collection of the item.

Please note that returned products must be unused, in their original packaging, and in the same condition as when you received them.

6. Refunds

Once the return has been processed and approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account. If you experience any delays, feel free to contact our customer service team for updates.

7. Exclusions

• Products that are damaged due to misuse or neglect by the customer will not be eligible for returns or refunds.

• Customized or made-to-order products may be subject to different return terms, which will be clearly communicated at the time of purchase.

We appreciate your understanding and cooperation. Should you have any questions or need further assistance, please don’t hesitate to contact us at harry@lucainteriors.com

Luca Interiors Customer Service Team

Your home, your style—crafted with care.